Frequently asked questions.
For guests and homeowners. A direct conversation is always welcome.
For property owners
When do I get paid?+
On the 1st of each month, for all booking revenue from check-ins in the previous month.
Can I book my own property?+
Absolutely. You can book your own owner stay, as long as the calendar is free. Contact the team or use your owner portal to arrange your dates.
How quickly can issues be sorted?+
We aim to resolve maintenance issues within a few hours. Major issues may take up to 24 hours while we wait for parts.
Where do you source your furniture?+
Our interior designer manufactures all items here in Dubai.
Would I have to provide cleaning supplies?+
Generally, no. We provide the necessary supplies for timely and effective cleaning.
Who pays for cleaning and maintenance?+
Cleaning is covered by guests, except when the owner is staying. General maintenance is paid for by the owner, unless damage is caused by guests or staff.
What if something gets broken during cleaning?+
If our staff accidentally breaks something during cleaning, we will fix or replace it at no cost to the owner.